Complete Phone System for your Entire Company

Auto-Receptionist

Callers can be greeted automatically by your Auto-Receptionist and then routed to any number. The greeting can easily be customized for your company’s needs!

Dial-by-Name Directory

A list of employees and departments can be presented to callers by first or last name and extension numbers.

Hold Music & Messages

Personalized music and messages can be played while a caller is on hold.

Employee & Department Extensions

Customized extensions can be easily created to accommodate local and satellite offices, wherever they are. Faxes and calls can be accepted, routed, and even blocked through the use of our simple interface with customizable answering rules.

Visual Voicemail

Your online account, also accessible via desktop and mobile app, includes a Visual Voicemail feature which allows you to manage both voice and fax messages, return calls, delete messages, and more.

Voicemail with Email Notifications

Receive voicemails using advanced features such as greetings, delivery options, and alerts. Voice messages can be retrieved online, via desk phone, mobile app, or delivered via email. Never miss one again!

Call and Fax Management

Answering Rules

Customize the way in which a caller reaches a specific extension. They can be directed to different extensions, phone numbers, and even voicemail depending on the time and date, date range, as well as the dialed number. Schedule special call handling during vacations and holidays.

Departments

Certain employees can be designated to answer calls for specific departments such as customer support or sales. All calls to these departments will be placed on hold until a designated employee is available to take the call.

Call Screening and Blocking

The caller’s name can be announced along with the ability to accept or reject the call, or send them to voicemail. Calls can also be blocked.

Call Logs

All phone calls and faxes are recorded and stored safely in your online account. You will be able to see the incoming phone number, the time and date the call took place, and the duration. In a more detailed view, you could also view the number dialed (especially helpful if you have multiple numbers) and how the call is routed through call handling.

Caller ID

You will be able to see who’s calling you before answering the phone. When you place a call, the number in which is displayed to the recipient can be customized with the Outbound Caller ID feature.

Return Calls Using *69

Dial *69 to return your most recently received phone call.

Call Transfer

Calls can be easily transferred to any extension or 10-digit number, even outside of the system.

Call Forwarding

Phone calls can be forwarded from your RingCentral number to any other phone including your mobile, home, or office telephone.

Call Recording

Automatic call recording can be enabled for inbound and/or outbound calls for individual or multiple users. You can also use the on-demand feature to record individual calls.

Call Park

Calls can be parked in the cloud, and retrieved from any other phone within your system. You can park up to 50 inbound and outbound phone calls simultaneously, with ring-back after 5 minutes.

Intercom

Announce calls or visitors, and ping colleagues using phones located at any office location.

Presence Across Multiple Devices

This feature allows you to view the phone status of your colleagues. Your availability status can be shared via desk phone, smartphone or soft phone.

Extension Dialing

Connecting with coworkers is easy. Simply dial their extension or use their presence key to be connected with them quickly, no matter where they’re located.

Business SMS

Unlimited Text Messages

Messages can be sent from your business number. Your personal phone number does not need to be used for this function.

Mobile Devices

The RingCentral application can be used on any iPhone or Android OS devices to mobilize your company phone system. Use the same business number for voice, fax and even SMS.

Text Messaging Features

Business SMS features include the push feature, number blocking, and email notifications.

Conferencing & Meetings

Easy & Unlimited Access

Unlimited conference calling is available with a single company bridge. Each user is given a unique host with attendee access codes. This allows you to conveniently hold conferences with a 1,000 person capacity at any time. Additionally, local numbers are available for dial-in.

Host Controls

Hosts have the ability to mute participants, see attendee count, record, and join conference calls with just a single tap on the mobile app. Starting conferences is simple to do with the invite feature.

Top Notch Meeting Software

High definition video meetings are available for smartphones, desktops, and tablets for up to 50 people. Video and conferencing are combined into one unique feature available in all Office editions. You can share anything, anytime; from documents, websites, and files in cloud storage such as Google docs.

Anything, Anytime - Complete Remote System

Share screen views and even give remote control to other participants. Enhance productivity with mark-up and drawing tools to make illustrations and notes.  All the tools you need to make your business as productive as possible.

Internet Fax

Send & Receive Faxes Without Machine

Faxes can be sent and received via email, a mobile device, Microsoft Office®, scanner, or cloud storage.

Receive Faxes Via Email

Fax messages can be received as PDF email attachments and forwarded to other users simply by forwarding the email. Simply send faxes with the recipient’s 10-digit phone number with @rcfax.com.

Electronically Sign & Edit Fax Messages

Faxes can be previewed, custom cover sheets designed, and annotations and signatures added to your faxes electronically.

Faxes Can Be Sent Using a Fax Machine with an Analog Adapter

Using an analog adapter, your current fax machine can be connected to your RingCentral service.

Reliable Phone Service

International Calling

Get low international long distance rates for worldwide calls.

Smart Voice & Fax Numbers

Virtual Calling Card

Plastic cards or long PINs are a thing of the past—place your calls with RingCentral. It’s as easy as dialing your company’s RingCentral number, logging in, and dialing out to conveniently make any call internationally, and it is cost-effective!

Directory Listings

Your company’s information can be published in local and national level directories for FREE, which is a sure way to improve the visibility of your company.

Toll-Free & Local Numbers

You have a choice of toll free numbers including 800, 866, 877, and 888. A toll-free # dedicated to your Internet fax line is also included with RingCentral Office. Choose one or more area codes that best suit your business. Local numbers receive unlimited* calls and faxes.

RingMe

Anyone can call you with the click of a button using RingMe. This button can be embedded into your website and email signatures. RingMe can be included in your plan at no additional cost.

RingOut

You can quickly and easily place an outbound call by simply clicking on the number from your online account or Call Controller™ .

Integrations

RingCentral Internet Fax

Faxes can be easily sent and received from your computer or mobile device, and files can be accessed from your cloud storage.
Features include:

• A fax with attached cover letter can be sent to up to 50 recipients.
• Fax transmissions are stored in your RingCentral call logs and softphone.
• Files can be easily sent from Dropbox, Google Docs, and Box with the included CloudFax™ feature.

Microsoft Office, Gmail, & Outlook

Microsoft® Office, Gmail, and Outlook® integration makes calls, texts, and faxes seamless and convenient right from your email platform.

• Instantly call or fax your contacts by simply clicking on their number
• Schedule meetings with your Google Calendar
• Send faxes from any Microsoft application
• View your complete call history and listen to voicemails

RingCentral App for Salesforce.com

RingCentral phone systems have been seamlessly integrated with the Salesforce CRM for increased productivity and efficiency.

• Calls can be placed with a click of a button from within Salesforce.
• Call records can be immediately viewed on incoming calls.
• Simultaneously manage multiple call records.
• Notes can be logged and call reports viewed from within Salesforce.

RingCentral Integrates with Many, Many, More

Here is a list of some more integrations with the RingCentral Office platform:

• Google - Make calls directly from from Gmail, expand access to Google Hangouts, and fax directly from Google Docs or Google Drive.
• Dropbox™ - Archive your messages and recordings automatically to Dropbox.  Easily search your archived data within Dropbox.
• Oracle - RingCentral fully integrates with Oracle’s Sales Cloud allowing sales Reps to make and receive calls directly from within the CRM.
• Microsoft 365 - Handle all of your business communications without leaving Office 365.  Manage calls and texts directly from 365 mail.
• Skype for Business - Expand and extend RC’s high quality communications by offering an audio conference with up to 1,000 participants.
• Desk.com™ –  Give your customer service team a boost in productivity with click-to-dial, automatic case creation with each call, and more.
• Zendesk - Custom tickets upon receiving calls, click-to-dial, and plenty of other features make this seamless integration a no brainer.
• Box - Send faxes directly from your Box account.  RingCentral and Box integration makes it a breeze to fax any document in your Box account.
• Otka - Provides a secure login experience eliminating IT workload for lost passwords and other login troubleshooting issues.
• ServiceNow - Increase productivity and enhance the customer service experience with this seamless integration.

RingCentral Mobile Applications

You can control all aspects of your phone system right from your Android smartphone, iPad, iPhone, or tablet device. Complete control of set-up, management, and access of your phone system via mobile device is exclusively offered by RingCentral.

Making changes to features such s call handling options, voicemail greetings, and editing of users can be accomplished from wherever you are. Get access to calls, messages, and faxes on the go when you download the FREE RingCentral app for your smartphone.

Use your mobile device to manage your complete RingCentral phone system with the assistance of the following features:

• Your RingCentral business number will be displayed as your Caller ID when you make phones calls.
• Fax messages can be sent, forwarded, received and viewed directly from your mobile device.
• Access and fax Dropbox files via CloudFax™, local storage, or email.
• Save your wireless minutes by receiving and sending VOIP calls over Wi-Fi or 3G/4G networks.
• Your VOIP connection status is clearly displayed when using Call quality tracker.
• Your company directory and personal contacts are separately accessible.
• Text Messages can be sent and received via Business SMS.
• Conference calls can be setup and started by simply tapping on the ‘Join as Host button’, and attendees can be easily invited via email or text.

RingCentral Softphone

With Softphone, you can manage your account from any computer. This includes listening to voicemails, screening calls, receiving phone calls with headset, , sending text-to-speech messages, and routing calls. Callers leaving a message can be intercepted, and faxes can be sent and received. The click-to-call feature is also enabled within Microsoft Outlook and other MS Office applications.

Support

When it comes to support, you’ll have your needs taken care of 24/7.  On top of that, you have multiple tiers of support at your disposal.  We offer our services as your service provider, authorized resellers, and RingCentral experts.  We can remotely service the problems, walk you through setting things up, give little tutorials or resources on whatever needs you may have.  And if, for some strange reason, we are unable to assist with your request, we will gladly forward you along to RingCentral tech support (who by the way has staff answering phones 24 hours a day).  You won’t find this kind of support with the phone company you are currently using!